These airlines had the most and least passenger complaints in 2024
Complaints against U.S. airlines soared to a record high in 2024 as carriers struggle with flight cancellations and delays, analysis finds.
Travel
Video shows ATC facility during outage
An exclusive video obtained by CBS News shows what it was like inside the air traffic control facility that handles flights in and out of Newark Liberty International Airport during the brief outage that occurred on May 9. CBS News senior transportation correspondent Kris Van Cleave reports.
2024 airline complaints break records: Report
Travelers filed more than 66,000 complaints against airlines last year, a record high, according to a report from the consumer advocacy organization U.S. PIRG Education Fund.
Denver air traffic hit with 2-minute outage
The FAA says Denver air traffic control lost communications for about two minutes on Monday, but it was able to stay in contact with aircraft through a secondary frequency. CBS News' Shanelle Kaul has the details.
Officials reveal prior outages at Newark
Recent communications issues at the FAA facility handling flights in and out of Newark airport were not new, officials say. Outages happened at least three times last year. CBS News senior transportation correspondent Kris Van Cleave has more.
Expedia launches AI travel tool
Expedia is rolling out a new travel tool that utilizes Instagram Reels and artificial intelligence to help people plan and book trips. Melanie Fish, Expedia's head of global PR, joins "CBS Morning News" to explain how it works.
Duffy blames Biden admin. for Newark failures
Passengers at New Jersey's Newark Liberty International Airport faced more travel turbulence over the weekend as the airport suffered another equipment outage. On Monday, Transportation Secretary Sean Duffy blamed the Biden administration. CBS News correspondent Meg Oliver has more on the travel chaos and where things stand heading into a new week.
Second outage at Newark airport
A second air traffic control outage at one of the busiest international airport is exposing the nation's strained and aging system. For the second time in two weeks, Newark Liberty International Airport suffered a tech outage where controllers lost contact with pilots. The FAA says it is speeding up plans to upgrade the system.
Transportation secretary says air traffic issues will take until summer to fix
Transportation Secretary Sean Duffy tells "CBS Mornings" it will take months to restore normal operations at Newark Liberty International Airport.
Inside air traffic control revamp plan
Transportation Secretary Sean Duffy unveiled a multi-billion dollar plan to modernize America's air traffic control systems on Thursday. CBS News senior transportation correspondent Kris Van Cleave has the details.
Real ID requirement kicks in today at airports across U.S.
Wednesday marks the first day U.S. travelers flying domestically will be required to show a Real ID at airports.
Newark airport travel misery continues
The travel chaos at Newark Liberty International Airport continued Wednesday, but with fewer cancellations and delays as officials work to resolve issues. CBS News' Meg Oliver has the latest.
Missing a Real ID? What to know before flying
The federal government is beginning to enforce requirements for Real ID at airports across the U.S. on Wednesday. CBS News senior transportation correspondent Kris Van Cleave has some tips for travelers who are not yet fully compliant.
Travel expectations without a Real ID
At every airport around the country, travelers will now need a Real ID or another form of compliant identification. The TSA expects nearly one in five flyers to not have a compliant ID, which means you can expect to go through extra security screening, officials say.
What's causing Newark's airport delays?
One of the busiest airports in the U.S., Newark Liberty International Airport, is still experiencing delays and flight cancellations. CBS News' Kris Van Cleave and Robert Sumwalt analyze the situation.
Noem on travelers without Real ID
Homeland Security Secretary Kristi Noem said travelers without a Real ID by Wednesday's deadline will still be able to fly for now, but will likely face some extra steps. CBS News' Shanelle Kaul has more.
FAA on cause of delays at Newark airport
The FAA acknowledges the air traffic control system that handles traffic coming in and out of Newark Liberty International Airport is antiquated. After a recent incident, about a half dozen controllers sought trauma leave due to working conditions. Since April 28, nearly 900 flights have been canceled in and out of the busy airport.
Frustrations mount at Newark Airport amid delays
Passengers flying from Newark Liberty International Airport are experiencing long delays and cancellations on Saturday. The busy airport outside of New York City was hit with disruptions all week with no end in sight. CBS News New York's Ali Bauman reports.
Here's what the U.S. State Department's travel advisories mean
The U.S. State Department's international travel advisories are regularly updated or reissued.
Map shows U.S. travel advisories by country
The State Department issues a travel advisory, with levels ranging from "Exercise Normal Precautions" to "Do Not Travel," for every country.
Southwest rolls out new fare bundles
Southwest Airlines is outlining its new fare bundles that passengers can expect to soon see. Southwest will introduce a new cabin that offers extra leg room. For now, the seat will be free, but early in 2026, the airline will switch to assigned seating. Plus, starting in May, most passengers will have to pay to check a bag. CBS News senior transportation correspondent Kris Van Cleave has more.
Hotel fire in Kolkata, India kills at least 14 people, police say
Police in Kolkata, India say a fire tore through a hotel in the city, killing at least 14 people, including one who reportedly jumped from a balcony trying to escape.
Here Comes the Sun: Jason Reynolds and more
Author Jason Reynolds sits down with Jane Pauley to discuss his best-selling novels. Also, Seth Doane travels to Italy to learn about Riva boats. "Here Comes The Sun" is a closer look at some of the people, places and things we bring you every week on "CBS Sunday Morning."
Real ID deadline is weeks away and most states aren't fully compliant yet
Beginning May 7, Americans and permanent residents will only be able to pass through airport security or enter federal government buildings if they have a Real ID.
Immigration attorney on travelers' rights
Since President Trump took office three months ago, his administration has ramped up its immigration crackdown with some foreigners entering the U.S. getting caught up in it. Immigration attorney Héctor Quiroga joins "The Daily Report" to discuss.
Live
Government begins to reopen after Trump signs bill ending shutdown
The government is starting to reopen after President Trump signed a bill to fund the government through Jan. 30. Follow live updates here.
Miner who went missing in flooding found dead in West Virginia
A miner who went missing over the weekend inside a flooded West Virginia coal mine has been found dead, Gov. Patrick Morissey said.
How the longest government shutdown in history came to an end
After 43 days and more than a dozen attempts to reopen the government, President Trump signed the funding package, passed by the Senate and House, into law.
Epstein petition secures final signature to force House vote on releasing files
An effort to force a House vote on compelling the Justice Department to release materials related to Jeffrey Epstein secured the final signature it needed Wednesday.
Dozens hospitalized, hundreds evacuated after ammonia leak in Oklahoma
A chemical spill left dozens hospitalized and forced hundreds to evacuate from a western Oklahoma city.
Failure to extend ACA tax credits leaves millions in limbo, experts say
An extension of enhanced ACA tax credits appears unlikely, experts say, leaving millions of Americans facing potentially higher health plan costs in 2026.
Fetterman defends his voting record: "Maybe our party has a bigger problem"
Pennsylvania Sen. John Fetterman defended his voting record and addressed the criticism he's received from some in his own party for meeting and sometimes voting with President Trump.
These 6 House Democrats voted for bill to end government shutdown
The funding package that ended the longest government shutdown in modern U.S. history picked up support from a half-dozen Democrats — mostly moderates who represent competitive districts — when it passed the House late Wednesday.
Thousands of unionized Starbucks workers to strike over contract deal
Starbucks Workers United is calling the strike the "red cup rebellion," since the strike coincides with the coffee chain's annual Red Cup Day promotion.