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It's happened to many of us; you call an Uber only for it to pull over down the block or across a busy street. One woman said, when it happens to her, the Uber drivers will just cancel. She has a disability and cannot track the cars down.
The rideshare drivers are demanding an investigation into Uber's unauthorized $1.50 "congestion fee."
A Chicago couple has gotten a refund for the value of packages they say an Uber courier driver stole.
The De Haans said it was hard to connect to Uber, and they haven't gotten any resolution.
The De Haans said Uber has failed to take action even though he has given the rideshare company proof in the form of screenshots with a timeline and receipts, and even video of the driver loading the packages into his car. Sara Machi reports.
The customer said Uber has failed to take action even though he has given the rideshare company proof. Sara Machi reports.
Rideshare companies can charge a $1.50 surcharge for all rides to and from downtown from 6 a.m. to 10 p.m., but customers have noticed that fee outside those hours.
A spokesperson for the rideshare company said that since Jan. 6, customers have been mistakenly charged a congestion fee after 10 p.m. due to an internal error.
A Chicago-area college student has been released from a Danish prison after being arrested in Copenhagen while on spring break.
Owen Ray and his friend were in Copenhagen for spring break when they ordered an Uber. An Uber spokesman said they assaulted the driver, but the Ray family said the driver was the aggressor.
Owen Ray and his friend asked to get out of an Uber in Copenhagen after realizing they put in the wrong address. The driver later accused them of not paying, but receipts show they did.
Two Chicago area college students are being held in a Copenhagen prison after a ride with an Uber driver went wrong. Their parents are there now doing what they can, but they keep running into legal roadblocks.
A grandmother from the north suburbs is recovering from a brutal attack while she was on the job for Uber.
A grandmother from Chicago's northern suburbs is recovering from a brutal attack while she was on the job for Uber. Melissa, who asked to be identified only by her first name, said her passengers, four young men, violently attacked her before stealing her car. She said attack could have been avoided with a simple setting change in the Uber app.
Kiani Macklin spent her last $200 on Christmas gifts for her son and daughter, when she bought a package of presents on Facebook Marketplace.
A west suburban couple was frantic this week as they desperately searched for their 7-year-old daughter, who was put in a stranger's car after school.
The girl was placed in a stranger's Uber following an afterschool program, and this was not her first safety scare. Sara Machi reports.
In at least two instances, the robbers threatened the drivers with guns.
Robbers targeting Lyft and Uber drivers are on the loose in Chicago. Police say they rely on their drivers' kindness.
The Uber Eats driver now can't work the job that was the only source of income for his family with a newborn baby.
Paul Bessette was shot while in his car in the 2200 block of South Wentworth Avenue—just south of Cermak Road in the heart of the Chinatown community.
Paul Bessette showed the wound on the right side of his chest, where he said the bullet was cut out in surgery. As Jermont Terry reports, there was even a bullet hole in Bessette's car's seat belt.
Uber is rolling out a new safety feature which would allow riders to verify their own identify and connect to an official ID, but it doesn't require riders to do so.
New changes are coming to the Uber app in an effort to increase safety, but some say the changes don't go far enough. Now, drivers in Chicago want the city to step in and they shared their concerns with CBS 2.
"We need every fare we can get. Because every fare is precious income to pay those bills and provide car service for someone who's trying to get to work on time or what have you."
The Chaos Divers team travels the country looking for cars involved in cold cases. This week, they have been traveling the Chicago River system.
The Braves scored four times on four hits and a walk in the seventh after Cubs rookie Cade Horton and reliever Ben Brown did not give up a hit through six innings.
The two-time WNBA All-Star told The Chicago Tribune that she "might have to move in a different direction and do what's best for me" if the team doesn't improve its outlook.
The Sky (10-30) improved to 6-15 at home, while Connecticut (10-31) dropped to 4-17 on the road this season.
The parade had been planned for Sunday, Sept. 14.
Vice President JD Vance said Wednesday the federal government has "no immediate plans" to send National Guard forces to Chicago, an idea floated by President Trump.
Chicago's Metropolitan Peace Initiatives is running table exercises and trainings to learn how to encounter federal agents should they come to Chicago.
Gov. Pritzker said he believes the Trump administration has chosen to drastically ramp up immigration enforcement in September because of the city's Mexican Independence Day celebrations.
President Trump suggested he's planning to send National Guard troops to Chicago, in what could be the latest salvo in his controversial push to use federal forces to address crime.
Gov. JB Pritzker on Tuesday said the Trump administration has begun preparations to deploy National Guard troops in Chicago, including members of the Texas National Guard.
Some municipalities have decided to keep the tax in place at the municipal level, on the grounds that they need the revenue.
Some local gas stations as of Tuesday afternoon were posting prices of $4 per gallon for regular unleaded, and more than $5 for premium.
Many drivers are as frustrated with the unexplained spike in their auto insurance as they are with congestion on the roads.
The Arlington Heights Village Board on Monday night approved a new 5% streaming tax.
Morton Grove slapped the seller with code violations after the sale to the Hovey family was completed, which prevented them from getting a deed.
The Chicago Breast Cancer Research Consortium is a first-of-its-kind collaboration, uniting all three nationally recognized hospitals to work on research together.
Health experts said they are concerned that the new guidelines set this week by the FDA will create extra steps and potential obstacles to get the shot.
Illinois is one of 20 states now suing the Trump administration for withholding grant money for crime victims. In Illinois, $54 million goes to provide services for crime victims. Workers warn many will now be left behind.
A Chicago rock climber was grounded by a scary medical issue — a cyst in her brain. But a friendly face in the operating room helped Sophie Lin get to the gym again.
With school starting next week for thousands of students, health officials are urging parents to get their kids vaccinated.
The other two American Science & Surplus stores, in the west Chicago suburb of Geneva and in Milwaukee, may stay open as employee-owned and operated businesses.
The private equity firm Sycamore Partners has completed its acquisition of Walgreens, ending the drugstore chain's run as a publicly traded company.
Accessories retailer Claire's just revealed a list of hundreds of stores it will close as part of its Chapter 11 bankruptcy proceedings.
A company that installs license plate-detecting cameras to aid law enforcement has halted operations with federal agencies because of ongoing concerns among officials in Illinois and elsewhere.
A Wisconsin man has pleaded guilty to smuggling lab equipment to Russian companies in violation of U.S. sanctions.
The choir has been making Chicago proud with their run on "America's Got Talent," and this week, voters advanced them to the semifinals.
The sold-out show kicked off at 7:30 p.m. Chicago is one of only three U.S. cities on the band's world tour.
Fans have been eager to learn everything they can ever since Taylor Swift and Travis Kelce announced their engagement in a joint post.
Taylor Swift and Travis Kelce announced the news of their engagement with photos on Instagram.
Oasis won't be in Chicago for another two days, but you can get merch from their tour now.
Researchers say this is concrete evidence that people lose track of time while scrolling on their smart phones on the toilet. Could our anchors get through this story with a straight face? Find out.
Chief Meteorologist Albert Ramon has your 10 p.m. First Alert Weather forecast for Wednesday, Sept. 3, 2025.
A total of 15 people are dead, and 18 others were hurt — including one child with serious injuries.
The Chaos Divers team travels the country looking for cars involved in cold cases. This week, they have been traveling the Chicago River system. Marissa Sulek reports.
The largest, the 6-5 Fire, consumed the historic gold rush town of Chinese Camp two hours southeast of Sacramento.
Leaders in west suburban Broadview said federal immigration officials have contacted them, confirming a large-scale enforcement operation beginning soon.
The new boss of the Chicago FBI sat down exclusively with CBS News Chicago to discuss the plummeting crime numbers in the city and what the agency thinks is behind it.
The Chaos Divers team travels the country looking for cars involved in cold cases. This week, they have been traveling the Chicago River system.
The Braves scored four times on four hits and a walk in the seventh after Cubs rookie Cade Horton and reliever Ben Brown did not give up a hit through six innings.
The two-time WNBA All-Star told The Chicago Tribune that she "might have to move in a different direction and do what's best for me" if the team doesn't improve its outlook.
This Labor Day weekend was much more violent than those of recent years — driven in part by mass shootings.
Questions have arisen about the future of Illinois' criminal detention system, in light of President Trump's executive order to bring back cash bail.
Anthony Filomena said his firing by the Chicago Blackhawks has made it difficult to find another job in public relations.
In an exclusive interview, a whistleblower said the mental health crews want to work — but are being held back from helping people by limited hours and red tape.
Illinois is one of 20 states now suing the Trump administration for withholding grant money for crime victims. In Illinois, $54 million goes to provide services for crime victims. Workers warn many will now be left behind.
The Braves scored four times on four hits and a walk in the seventh after Cubs rookie Cade Horton and reliever Ben Brown did not give up a hit through six innings.
The two-time WNBA All-Star told The Chicago Tribune that she "might have to move in a different direction and do what's best for me" if the team doesn't improve its outlook.
The Sky (10-30) improved to 6-15 at home, while Connecticut (10-31) dropped to 4-17 on the road this season.
Johnson is hopeful the growth Williams has shown in camp shows up next Monday night against the Minnesota Vikings.
The Chicago Stars FC is moving out of Bridgeview, Illinois, and into the north suburbs for their 2026 season.
Alex Tuider walked into his business this past Friday morning to find thieves had used a crowbar to break down the front door and steal $25,000 worth of cards.
One of the seven people who lost their lives to gun violence in Chicago this Labor Day weekend had become a community fixture in the Pilsen neighborhood.
A man broke into three homes between 2 a.m. and 3 a.m. Sunday, Aug. 30, forcing his way through the back door and kitchen window.
In each incident, the robbers targeted lone victims on park property, and ripped away the gold chains or necklaces, police said.
This Labor Day weekend was much more violent than those of recent years — driven in part by mass shootings.
